Sam Wales, Mediator

Sam Wales, mediator and founder of The Conflict Resolution Group, with nearly thirty years experience in corporate communications, entertainment, film and television, recognized how conflict negatively impacted business and interpersonal relationships. Exploring the dynamics of conflict, it was clear that most disputes stemmed from a lack of understanding, misconceptions and ineffective communication. When disputes appeared to be at an impasse, Sam recognized the mediation process opened the door to agreeable resolutions.

The mission of The Conflict Resolution Group is to help clients resolve conflicts. By using the various steps in the mediation process and facilitated by a skilled unbiased mediator, parties reveal their concerns, interests, goals and options in confidence. The mediator creates a safe and respectful environment for all those involved. Conflicts and disputes that seemed insurmountable, are most often resolved to the satisfaction of all parties.

The CRG also offers workshops for corporations and groups interested in learning the skills necessary to resolve conflicts. The sessions are informative and interactive.

About Sam Wales

Membership
  • ADR Institute of Ontario (Alternative Dispute Resolution)
  • ADR Institute of Canada (Alternative Dispute Resolution)
Instructor
  • Negotiation and Conflict Resolution, MBA Progam, Wilfrid Laurier University
  • Interpersonal Communication, Wilfrid Laurier University
Mediation Education
  • Conference on Mediation Pedagogy, Harvard University
  • Family Law Arbitration, University of Waterloo
  • Family Law: Support, Custody & Access, Property, Barbara Landau, Ph.D., Lorne Wolfson, LL.M.
  • Advanced Family Mediation, University of Waterloo
  • Family Mediation Skills, University of Waterloo
  • Screening for Domestic Violence, University of Waterloo
  • Workplace Violence and Aggression, ADR Institute of Ontario
  • Workplace Evaluation/Assessment & Investigation, ADR Institute of Ontario
  • Secondary Conflicts: Making It Right When You feel Wronged, Conflict Mediation Service of Downsview
  • Dealing with Various Personalities, ADR Institute of Ontario
  • Dealing with Anger, Conflict Mediation Services of Downsview
  • Civil Procedure, ADR Institute of Ontario
  • Parent-Youth Mediation Skills, Conflict Mediation Service of Downsview
  • Youth Justice Committee Training, Conflict Mediation Service of Downsview
  • Working with Violence as a Factor in Restorative Justice Cases,
    Conflict Mediation Service of Downsview
  • Advanced Victim/Offender Mediation Training, Conflict Mediation Service of Downsview
  • Victim/Offender Mediation, Conflict Mediation Services of Downsview
  • Advanced Certificate Workshop in Mediation, University of Windsor, Faculty of Law
  • Certificate Workshop in Mediation, University of Windsor, Faculty of Law
  • Advanced Mediation Skills, Conflict Mediation Services of Downsview
  • Mediation Skills, Conflict Mediation Services of Downsview
Higher Education
  • Graduate Certificate, Adult Education, University of Toronto, Ontario Institute for Studies in Education (OISE)
  • B.A.A., Radio and Television Arts, Ryerson University
Community Service
  • CMSD, Volunteer Mediator, Community and Restorative Justice Programs
  • Penitentiary Outreach, Presented mediation as a tool to resolve conflict at pre-release fairs
  • Ryerson University, Member, Board of Governors
  • ORT Toronto, Member, Board of Directors
  • ORT Canada, Member, Board of Directors
  • The College of Medical Laboratory Technologists of Ontario, Council Member
  • Tel-Aid Distress Centre, Phone Volunteer
  • John Brooks Community Foundation & Scholarship Fund, Member, Board of Directors
  • John Brooks Community Foundation & Scholarship Fund, Chair, Public Relations Committee
  • City of York Board of Health, Board Member
  • City of York Safety Committee, Committee Member
  • City of York Board of Education, School Board Trustee & Chairperson
  • City of York Board of Education, Chairperson, Communications Committee
  • Metropolitan Toronto School Board, Trustee Member
  • Metropolitan Toronto School Board, Member, Negotiations Steering Committee
  • Metropolitan Toronto School Board, Board Member, Co-operative Initiatives
  • Ontario Public School Boards Association, Trustee Member
  • Local Education Improvement Committee (Metro Toronto School Boards Amalgamation Transition Team), Member
  • City of York Board of Education & Ryerson University, Developed co-op placement program for Early Childhood Education students at Ryerson University in City of York schools and community
  • City of York Board of Education, Initiated Saturday morning numeracy and literacy tutorial program for elementary school students